So far for getting help

Well I have been trying to download this update for itunes for two days everytime I get to the end it times out I am so frustrated the second guy told me to disconect my anti virus software,  or go to another computer so I guess I will just have to wait and try to do it else ware.  I am so disappointed with this I thought this would work guess not hope I can have this fixed by tomorrow.  Wish me luck all.